Terms and Conditions

Using our website

The Operation Charm website (www.operationcharm.org) is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms and Conditions that take effect from the date of first use.

The site contains copyright material, trade names and other proprietary information, including, but not limited to, text, photos, graphics, video and audio. The entire contents of the site are protected by copyright law. We, or our licensors, own copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it.

The names, images and logos identifying Operation Charm are proprietary marks of the Metropolitan Police. Copying of our logos or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.

Requests for permission to use our logos should be emailed to wildlife@met.police.uk. Please ensure that you tell us how and why you wish to use our logo(s). Please include your contact details name, address, telephone number, fax number and email.

Hyperlinking to us

You do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on our site. However, we require that our pages must not be loaded into frames. The pages on www.operationcharm.org must load into the user's entire window.

Hyperlinks to other sites

Operation Charm is not responsible for the contents or reliability of the linked websites and does not necessarily endorse any views expressed within them. Listing of sites should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Disclaimer

The www.operationcharm.org website and material relating to our information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the www.operationcharm.org website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales

Privacy statement

This policy is designed to inform you of our commitment to upholding your right to privacy when using any of our web services. It describes the ways in which we capture information and the ways in which we use it.

Operation Charm considers its obligations under the Data Protection Act (1998) and related legislation to be of paramount importance, and has taken steps to ensure compliance with those provisions.

This privacy policy explains what information Operation Charm collects about those customers that use its websites and the procedures we have in place to safeguard your privacy.

If you are a user with general public and anonymous access the www.operationcharm.org website does not store or capture personal information, but merely logs the user's IP address that is automatically recognised by the web server.

The system will record your email address and other information if volunteered to us by you. This shall be treated as proprietary and confidential. It may be used for internal review and to notify you about updates to the www.operationcharm.org website.

We will not collect any information about you without your consent except that required for system administration of our website. We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our website. These statistics do not contain personal data and cannot be traced back to an individual.

This privacy statement covers only the www.operationcharm.org website. This statement does not cover links within this site to other websites.

What personal information do we collect?

The information we request from you will depend on the type of service you request or register for. It may simply be an e-mail address if you sign up for email alerts or name, if you work in London and age demographic if you pledge your support.

In any case, we will only request information that is necessary to enable us to provide you with the service you have requested.

If you donate money online or via post, your details will be covered by David Shepherd Wildlife Foundation’s privacy statement, and if you report an incident the information will be covered by the Metropolitan Police’s privacy statement.

If you are under 18, please get your parent/guardian's permission before providing personal information to Operation Charm.

Why do we collect and store your information?

The principle purposes for which Operation Charm collect and store your information are:

• Email alerts
• Pledge register

How do we contact you?

We may contact you to provide the services that you have purchased or registered for. We may contact you by post, email, telephone or text messaging.

What do we do with your information?

Direct Marketing

When we collect information from you we will tell you if we would like to send you information about our campaign. We will give you the opportunity to tell us you do not wish to receive such information. If you do not object to receiving marketing material at the time, but subsequently change your mind, you may tell us so at any time by contacting us using the details given below.

For information please contact wildlife@met.police.uk

We will not share your data with third parties for marketing purposes.

Research

Occasionally, we or one of our agents may contact you for research purposes. We only hire reputable third parties do undertake such projects on our behalf. You are under no obligation to participate in this research.

Transferring your information overseas

Operation Charm will not transfer your information outside the European Economic Area.

Disclosing information

Unless otherwise stated above (donating and reporting), we will not disclose your personal data to other organisations.

Protecting your information

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our websites.

The internet is not a secure medium of communication. Operation Charm cannot guarantee the security of any information you input on this website or send to us on the internet.

Operation Charm is not, and will not be, responsible for any damages you or others may suffer as a result if the loss of confidentiality of any such information.

Changes to this policy

We may revise this policy at any time by posting the revised policy on the Operation Charm website. Your continued use of the site will mean that you accept those revisions.